Clinical operations manager

The Woolcock Institute of Medical Research is a not-for-profit charity and an internationally recognised research leader in the fields of respiratory disease and sleep disorders. With a world class team and network of researchers, clinicians, and support staff we are committed to improving the respiratory and sleep health of all Australians. The Institute operates a busy multi-specialist sleep and respiratory clinic that also hosts research studies and clinical trials.

The role: The Clinical Operations Manager is a key leadership role responsible for the Clinic’s success. Reporting to our Chief Operations Officer, this role manages the service delivery, patient flow, financial health, safety, and human resources of the clinic. Your responsibilities will include:

  • Ensuring on-going competitiveness and profitability of the clinic 
  • Ensuring high levels of patient satisfaction, and creating opportunities for patient advocacy  
  •  Ensure the Woolcock continues to be positioned at the forefront of local and global research-based clinic design and delivery
  • Devising and implementing processes and systems to increase efficiencies & service delivery 
  • Optimising patient flow and patient experience 
  • Evaluating and implementing clinic management systems 
  • Workforce planning covering succession planning, staff agility, training, and retention 
  • Driving a safe work culture and practices 

 Learn more: https://www.woolcock.org.au/phd-opportunities-jobs/clinical-operations-manager-careers

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